Going the extra mile (or 100) during coronavirus: part one

October 11, 2020 | Written by The Social Care Reablement Team, Devon County Council

This is a guest blog from The Social Care Reablement Team at Devon County Council. 

The Social Care Reablement Team (SCR) provide a short-term service, usually up to three weeks, to adults who need support to remain independently living in their own home. The majority of referrals come directly from hospitals when patients are ready to be discharged home.

The team has shared with us how their work has changed during the pandemic and how they are going the extra mile for their clients.

Alice’s story:

“I was the first to visit a client on her discharge from hospital at the beginning of lockdown. She was feeling scared at the prospect of not being able to see her family and was worried about being isolated. Her fridge was full of rotting food. I cleared it all out for her, went and bought her a few items and arranged a food delivery service.

Sensing she was going to struggle I chatted about what she liked to watch on TV. She mentioned a programme she had enjoyed but hadn’t seen it all, remembering it was called ‘The Crown’. I did some research and realised it was on Netflix. With her consent I organised for her to have Netflix installed and when I visited her again, I found her thrilled to have discovered there were 4 seasons of it and she was happily binge watching it! She made great progress with us.”


Sami’s story: 

“A client I was visiting was finding isolation very hard and was feeling scared with all the news on TV about COVID-19. She needed the security of her family and they arranged for her to move up country to stay with them. She was worried about stopping at the motorway services and being at risk of picking up the virus and thought it best to take some snacks and drinks for the journey. She didn’t have much in the house to pack up and so, on moving day, I bought her some snacks and a reusable water bottle with a straw as her leaving gift from me. It was warmly received and hopefully made her a little less anxious about the journey.”


Julie’s story:

“I was visiting a gentleman who was struggling with his health. He was 99 years old and coming up to his 100th birthday at the end of June. I wanted to make his birthday special as I knew I would be visiting him that morning.

His daughter had spoken to one of our team leaders and expressed that her dad had become very low in mood & feels like he’s ‘giving up’ but she had arranged a small surprise celebration at his home for his 100th birthday, which she hoped would boost him up again.

It certainly did! He received over 100 cards, including the one from me, and the balloons I bought him brought a huge smile to his face. He was visited by some friends and family – from a distance – and he even had a film crew there and made in onto the local news on TV!”


Eddy Broadhurst’s story (Occupational Therapist):

“During these unusual times, our ways of working have needed to be reconsidered and adjusted, especially joint working; in order to ensure guidelines are adhered to amidst working in a pandemic. I feel technology – particularly video chat platforms have allowed me to do this.

“I completed a joint virtual home visit to complete an Occupational Therapy assessment with a client. The client returned home from hospital and now needs to use a wheelchair at all times and was not able to access essential facilities around their home.

“With the virtual presence of OT and the physical support of a Reablement Team Leader we were able to obtain the client’s strengths and needs, observe the client around their home and gather essential measurements of the home and their wheelchair in order to inform the next steps. I established the client would benefit from major home adaptations of doorway widening and ramped access to ensure safe and independent access to essential facilities and the community. I was able to complete the necessary paperwork and sent it to the client via email. They were able to apply an electronic signature which I then sent to the relevant District Council to be processed as an urgent recommendation.”


Tell us your social work story at telling us your name, job, contact details and social care number (just so we know you’re a social worker, we will keep it private).

Lockdown reflection: A day in the life with Sue Connell

September 20, 2020 | Written by Sue Connell

This is a guest blog by Sue Connell, Professional Practice Development Advisor at the London Borough of Wandsworth.

As an ASYE (Assessed and Supported Year of Employment) assessor, I work closely with Wandsworth’s Newly Qualified Social Workers (NQSWs) as part of the Wandsworth Children Social Care Academy (WCSCA).

The ASYE programme replaces the regular probation period and so this is a really important time for our NQSWs. Thanks to the team, the ASYE processes are continuing. The processes include: virtual panel, ASYE update meetings, the full ASYE programme of reflective supervision, support, regular reviews, appraising reflective pieces and observations.

So, how do we manage this all from home? I’m not sure how I would have coped without my little computer, but I’ve been amazed with Microsoft teams and have used Skype (for business) too.

we’re dealing with layers of risk, loss, transition and the emotions that this brings

I’m pleased to say that our reflective supervisions –  where our NQSWs look at how theories apply to their work, resilience building and self-care skills, and anything else they would like to discuss – have been met with enthusiasm and I’ve been able to link in and continue to assess and support. Luckily, I have scanned the reflective resources that we use so we have a range of choices and levels of reflection. ​​​​​​​

With each meeting, I’ve come away with great ideas that NQSWs have brought to the table – they’re such fabulous team players. We’re developing virtual observations and have made a start on these. Reviews have been surprisingly easy and straight forward. I would add that the current situation brings an element of focus too: ‘getting straight to it’ as there’s so much screen time. ​​​​​​​

I am missing the impromptu visits and being able to ‘just ask’ a question.

One pattern that’s come up for the group is how busy they are, but in a different way. It’s a good reminder that we’re dealing with layers of risk, loss, transition and the emotions that this brings – I’m certainly finding that.

Florence and I facilitate Action Learning Sets, which is a sort of structured peer supervision. We will be arranging to facilitate these virtually to ensure this ongoing support at a time when it’s most needed. I am booked onto the webinar for my first bit of training on how best to adjust to the virtual style – such a learning curve!

Of course, there are challenges; the ‘togetherness’ is harder to maintain and takes that bit of extra work. I am missing the impromptu visits and being able to ‘just ask’ a question. Also, coffee time in the office is a great opportunity for team building and I’m missing that. So, we must be creative and put in that extra effort to keep connected.

Today, I will be working on my next final report. It’s a privilege to capture (and analyse) all the hard work and learning that each of our NQSWs have completed and to see them ‘fly the nest’.

… well, a cup of tea always helps too.

We have three due for panel and more coming through soon. The couple of virtual meetings later will bring a nice balance to the day. What else? … well, a cup of tea always helps too.

Tell us your social work story at telling us your name, job, contact details and social care number (just so we know you’re a social worker, we will keep it private).

If you can’t go home, we will bring home to you.

September 3, 2020 | Written by Wendy Ashton

This is a guest blog by Wendy Ashton, Palliative Care Social Worker and Family Support Team Lead at Eden Valley Hospice and winner of the Making a Difference Social Worker of the Year Award 2018.

As a palliative care social worker in a Hospice, Covid 19 has really challenged my ethics, morals and ways I practice – hopefully for the better in the long term.

I work in a small Hospice that covers a vast rural community as a full time Palliative Care Social Worker and Family Support Team Lead. I work with people at end of life who have complex needs and aim to make the time that people have left as happy and content as possible. A large part of my role involves working with families and friends as well as clients.

Technology for good

Often, a patient is too unwell to return home and chooses to die at the Hospice. A last wish is often to see home for one last time, and we can arrange this with a carer and transport for an hour at home. It is tricky to organise, but it is worth it when you see the joy on that patient’s face when they return after seeing home for the last time.

The High School Musical Song ‘We’re all in this together’ springs to mind frequently

Unfortunately, this was not an achievable goal with lockdown. However, I am not one to give up so, after speaking to the patient’s husband, we set up for him to video the house room by room – including the cats in it too.

The patient’s husband did this and, after a bit of IT help, we downloaded 2 short videos onto a laptop that we left in the patient’s room. She watched the clips with animation, showing staff her beautiful home that she was so proud of.

The cats (too feral to visit apparently – we had suggested) also made an appearance and the patient was ecstatic to see them. She watched those clips daily for a couple of weeks before she became too unwell to watch. A truly positive and happy outcome. If you can’t go home, we will bring home to you.

Supporting families

On another day, a patient was dying and was Covid positive. One family member was allowed to see her – with full PPE on – but others were upset they could not say goodbye too. I set up a WhatsApp call with the family so they could all say their goodbyes to her.

Although the patient was unresponsive, hearing is the last sense to go – we truly believe she died knowing that all her loved ones said goodbye before she died.

we have given lots of virtual hugs and hands on shoulders to comfort

We also had volunteers knitting hearts for the Hospice; the patient kept one and her family were sent matching ones that were bagged for the quarantine period prior to sending out.

Keeping connected

As a social worker I have used Facetime and WhatsApp to connect family and friends. We’ve had family/MDT meetings in the gardens sat 2 metres apart, and we have given lots of virtual hugs and hands on shoulders to comfort. It has been difficult at times trying to make a difference at end of life, but I feel we have been successful within our restrictions and limits.

I’ve had heart-breaking moments when I could not initiate change. A lady in her 50s was troubled constantly in her last week of life. When I asked what was wrong and could if I help, she told me that she was struggling to decide which 10 people could go to her funeral. How on earth can you answer that?  I could not do anything except listen – often that helps.

A good quality of life is so important even if it is only for a day or two. I love my job and hope that we can continue to work to achieve dreams and happiness at end of life with our clients and families. I know I will keep on trying.

I could not do anything except listen – often that helps

Social workers play such a valuable role at end of life for both clients and families and friends.

Tell us your social work story at telling us your name, job, contact details and social care number (just so we know you’re a social worker, we will keep it private).

Lockdown diaries : A day in life with Mary Scarlett

August 24, 2020 | Written by Mary Scarlett

This is a guest blog by Mary Scarlett, Safeguarding (Schools) Lead Training and Development Officer at Wandsworth Children’s Social Care Academy

Will social distancing be our new working norm?

When I left the office on 10th March, I had no idea of the roller-coaster of thoughts and emotions I was sleepwalking into, and that I would finally hit a “brick wall” at about the fourth week.

At the beginning, I thought it was a bit of a novelty, even though working from home and using virtual platforms has always been a significant feature of my Social Work life.   

Initially, I welcomed the team daily Keeping in Touch (KIT) meetings using the MS Teams platform.  I willingly attended every day even though I worked 3 days a week.  That soon wore off, appearing to me as no longer being a choice, but a necessity. 

I had no idea of the roller-coaster of thoughts and emotions I was sleepwalking into

In what seemed to be a wave of anxiety, I began to think that if I did not attend and take responsibility for my understanding and learning, I would always be behind the curve playing catch up.

It was like a runaway train, every man for himself justifying the adaptability of their roles in these unprecedented circumstances. ​​​​​​

What also became apparent to me, was the different group dynamics that played out in the team virtual meetings; this had me thinking about the four group stages: forming, storming, norming and performing

Whilst I acknowledged we were an established group; in reality we were a group trying to operate and communicate in very different situational circumstances which seemed to be working for some and not for others.

It was like a runaway train, every man for himself

It appeared to be “business as usual,” but in my mind it couldn’t be – these were unprecedented times, things were moving and changing very fast, both in our personal and working lives.

Technology had become our new BFF as well as an appendage which you wanted to cut off when it did not work, only adding to the anxiety and stress.

The level of information that was being shared and meetings being convened felt like “white noise”; it was not relevant to my role and it felt impossible to retain it all.  

It appeared to be “business as usual,” but in my mind it couldn’t be

I soon mentally and emotionally withdrew from the process, choosing to be visible or invisible during the team meetings depending on how I was feeling that morning, and it seemed to me no-one noticed. 

What I have taken away from this lockdown period is, as agents of change, how much do we really hear, are we even listening, and how much do we really see, or notice, when we’re looking at each other on a screen?

For some it’s may be the new way forward for practice but, for me, there is the danger, is it taking us down a path of permanent social distancing? ​​​​​​​

Share your social work story at telling us your name, job, contact details and social care number (just so we know you’re a social worker, we will keep it private).

Power, Trust and Race

August 13, 2020 | Written by Eddie Dube

This is a guest blog by Eddie Dube, Social Worker at Somerset County Council

Throughout my career as a social worker, I have worked in situations where trust is weak or entirely absent. This could be due to negative past experiences at the hands of social services such as perceived over-intrusion, a negative representation of social services in the media, or historic abuse of power by the powerful.

Mistrust can also be rooted in history, such as the prejudices and injustices experienced by people of colour.

History matters – it’s part of the bigger picture that shapes who we are. My lecturer, Collin Rones, used to remind us to always look at that bigger picture and avoid focusing solely on our own individual perspective, which can make us see only what we want to see and reinforce what we already believe.

History matters – it’s part of the bigger picture that shapes who we are.

It is that bigger picture that I want us to look at to help us understand what has been happening lately: the Covid-19 pandemic and the murder of George Floyd by police in America.

A recent report found that Black, Asian and other minority ethnics (BAME – a term I dislike for the way it stereotypes a hugely varied group of people) have been disproportionally affected by Covid-19, with death rates higher among people of black and Asian origin than any other ethnic group. A Public Health England report pointed out that “racism and discrimination suffered by Britain`s black, Asian and minority ethnic people contributed to high death rates from Covid-19 in those communities”.

According to the Guardian, the report further states “racism and discrimination experienced by BAME key workers is a root cause affecting health and exposure risk. For BAME communities, lack of trust of NHS services resulted in reluctance to seek care”. Why is there a lack of trust in NHS services by these communities, when quite a large percentage work for the NHS and mostly on the frontline? Is the report alluding to racial discrimination by the NHS, either in the form of institutional or organisational racism?

What is racism, anyway? For black people, it traces back to the slave trade, which justified its cruelties with a mixture of pseudo-science and negative stereotypes. The dehumanisation suffered by black people during slave trade is part of our shared history and has unavoidably shaped our modern world.

But something being normal does not make it healthy, or right, nor does it mean we have to accept it.

It might be unnoticeable to some, but it’s there, passed down through generations like a family heirloom, or like a statue on a street which we don’t really notice because it’s always been there. It feels normal to us that it’s there.

But something being normal does not make it healthy, or right, nor does it mean we have to accept it. One of the most striking features of our shared history of racial discrimination was how normal it was – almost everyone thought this way, and black people were expected to accept it. These social norms have always been shaped by those who have power and want to keep it – it was the case during the slave trade, it was the case after the emancipation, and is still the case now.

What made George Floyd different was that we saw him.

Recent news reveals that the slave trade is still alive and well and is closer to home than we all care to admit. Many of us are unknowingly wearing clothes or using technology that are the end products of a supply chain which relies on exploitation and/or child labour.

Modern slavery surrounds us, and its victims live invisibly among us – serving our food, picking our crops, and working in factories. From the outside, they seem to have normal jobs, but behind closed doors they are exploited for personal gain, forced into debt, and threatened with violence. The old slave owner mentality never went away, it just went into hiding.

What made George Floyd different was that we saw him. The death of a man, captured on video in real time, in the hands of someone who should be a protector was a massive wake up call for us all. The killing of George Floyd refocused the spotlight on the power of the police – why are black people so over-represented in the justice system, prisons, stop and search, not to mention Covid deaths and unemployment?

The numbers might have something to do with the way black people have been portrayed: as animals, uncontrollable, criminally minded and dangerous.

As long as we are defined by our race and ethnicity, inequality and injustice will continue.

Because of this, more black people are handcuffed by the police at the very first instance. The negative portrayal of black people has fractured our society, creating an ‘us and them’ mentality which thrives on mistrust.

What can we do about all of this? Laws and legislation which make discrimination illegal will take us part of the way but will depend on political willingness to apply them. Dr Martin Luther King Jnr said; “The law cannot change the heart but can restrain the heartless”, so we need more than just the law – we need systems that promote social justice and humanity, and we need to start challenging ideas which keep us in bondage. As long as we are defined by our race and ethnicity, inequality and injustice will continue.

A new social contract is needed to build trust between black people, the state and its systems. State institutions need to start to build trusting relationships that eradicate systematic segregation and discrimination, and this needs to happen quickly.

The Ethical Framework for Health and Social Care is a very good tool that can be used to rebuild trust across the system. It can be used by the police force, health delivery systems, employers and even policy makers. The framework looks at the big picture, which makes it particularly relevant to the current climate, not just in light of Covid-19.

The Ethical Framework for Health & Social Care

By the Department of Health & Social Care

1. Respect

Recognise that every person and their human rights, personal choices, safety and dignity matters.

2. Reasonableness

Ensure that decisions are rational, fair, practical, and grounded in appropriate processes, available evidence and a clear justification.

3. Minimising Harm

Strive to reduce the amount of physical, psychological, social and economic harm that the outbreak might cause to individuals and communities. In turn, ensure that individual organisations and society as a whole cope with and recover from it to their best ability.

4. Inclusiveness

Ensure that people are given a fair opportunity to understand situations, be included in decisions that affect them, and offer their views and challenge. In turn, decisions and actions should aim to minimise inequalities as much as possible.

5. Accountability

Hold people, and ourselves, to account for how and which decisions are made. In turn, this requires being transparent about why decisions are made and who is responsible for making and communicating them.

6. Flexibility

Be responsive, able, and willing to adapt when faced with changed or new circumstances. It is vital that this principle is applied to the health and care workforce and wider sector, to facilitate agile and collaborative working.

7. Proportionality Provide support that is proportional to needs and abilities of people, communities and staff, and the benefits and risks that are identified through decision making processes.

8. Community Commit to get through the outbreak together by supporting one another and strengthening our communities to the best of our ability

For full advice and guidance under these principles, visit:

Share your social work story at telling us your name, job, contact details and social care number (just so we know you’re a social worker, we will keep it private).Read Less

‘Shifting sands and thinking on your feet’: a day in the life of an AMHP

August 4, 2020 | Written by Frances Folkard

This is a guest blog by Frances Folkard, an Approved Mental Health Professional (AMHP).

Our days are mostly about arranging and conducting Mental Health Act Assessments. Any AMHP will tell you “a day” is never the same as any other.

Conducting a Mental Health Act Assessment is like setting off on an expedition. The AMHP thinks: “I am trained for this, I have some tools, I am as prepared as I can be. I have gathered the troops and 2 doctors, I have a destination sorted, the bed and the possibility of assistance, with an ambulance if needed” and off you set.

Conducting a Mental Health Act Assessment is like setting off on an expedition.

But what you don’t know is: “how is this going to end, or when?” – so many dilemmas & variables ahead, ‘shifting sands’, thinking on your feet; unanticipated things presenting.

And you hope for some good luck, because you’ll need it!

Let me tell you about a situation I was recently involved in.  We received a referral for a 28-year-old woman who lives alone – we will call her Kiri. She has a diagnosis of bi-polar disorder, has cardiac problems and has a mild Learning Disability.

Kiri started becoming unwell a few weeks ago and is now beyond treatment in the community. The referral tells me she “is paranoid, suspicious & aggressive – believes food is poisoned and has stopped eating”. Kiri rings her Mother constantly throughout the day.

Was there need for a Mental Health Act Assessment? Yes. I emailed doctors, none were available that day.

Thursday. One Psychiatrist could do 5pm. I finally found another who could do that time too.

I met one Psychiatrist outside the woman’s home. We waited. I texted the other, she was delayed getting PPE.  I rang and asked if she could get some for us and the patient – a kind woman, she already had. She arrived. The patient’s mother said she has a key and could let us in. I reserved that as a fallback preferring to knock and see if Kiri would let us in herself.

We could hear loud talking. We knocked and knocked, called through the letter box, telephoned. No reply.

I rang the patient’s mother, she came, opened the door with her key and disappeared again. We entered the hall and said hello, heading towards the stairs thinking she was upstairs. But no, Kiri was in a room to the left back of house, sitting on sofa with cat on her lap. She jumped up, slammed the door, and shouted at us to get out. We explained why we were there and wanted to talk to her – “No, get out. You’re Nurses, you’ve lied to me, go away”.

Dr A has a soft kind voice and told Kiri she was a doctor. She became aggressive in manner, shouted at us to leave and said she knew us very well – we had not met her before. She told us to go or she would call the Police. We said to call the Police and tell them we are here. She rang 999. We could hear her giving her address. We ask: “Please tell them Dr A is here”.

I went outside and rang 101; I told Police that Kiri was on a 999 call to them and that we were in attendance for a Mental Health Act Assessment. I asked them to link both calls on their system. We told her we were leaving and left.

The Psychiatrists felt they had enough to write a joint medication recommendation. We sat in Dr A’s car. We then heard Kiri’s voice shouting on the street saying that her father had raped her. Dr A approached the patient’s gate smiling and said: “I am Dr A, we have not met before, I am very pleased to meet you”. Kiri shouted back: “you are my father”. Dr A, from Nigeria, said: “look at the colour of my skin, do you really think I am your father?” Kiri replied: “you are a cross dresser, you are a fake, you are my father” and went inside.

The exchange confirmed our assessment. Back to the car to continue. A Police car then arrived. It was a PC responding to Kiri’s call to Police. He knocked on the door, but she did not reply. I asked for his mobile number as I might need his help when the ambulance arrived – Kiri’s mother told me she put up a lot of resistance last time.

lots of people in the terraced houses on both sides of the street came out and clapped for the NHS, but Kiri did not emerge.

He gave me his number. Papers were completed at 19:15. I rang SWAS (South Western Ambulance Service) and requested an ambulance. They said they would try to attend within the hour. The Psychiatrists left.

The Police officer stayed on the street. At 20:00 lots of people in the terraced houses on both sides of the street came out and clapped for the NHS, but Kiri did not emerge. I rang the ambulance for an ETA – it had not yet been allocated. I was told that one was on its way to us at 19:50, but it had been diverted to a cardiac patient.

At 20:10 a triage doctor from SWAS rang me and asked if a PTV (patient transport vehicle) would suffice. I explained that Kiri has a cardiac condition and I wanted a paramedic crew in attendance in case anything happened on the way, short journey as it was.

From the moment I signed the AMHP application form the patient was in my custody.

I stood there thinking not only: “what if she doesn’t answer the door and let us in?”, but: “what if she locks the door from the inside so her mother’s key won’t be able to open it from outside?”.

Would we have to go to court & get a S135(2) warrant? Oh no.

The PC and I shared concerns and all kinds of anticipated problems.

At 20:45 the ambulance arrived. A 2-person crew. A woman driving & a tall dark-haired young man to approach the patient. He geared up. We agreed the PC would go in first, me behind him. I was going to tell Kiri that the doctors and I are concerned she is not well and that we think she needs a period of assessment on X Ward etc. I would not tell her she was detained, for fear of increasing her stress or affecting her cardiac condition.

The PC and I shared concerns and all kinds of anticipated problems.

We knocked on the door. No response. The PC talked through door, all quiet. I rang the patient’s mother – she had been parked nearby; she came and gave me her key, then she ran off again (fortunately she owned the house).

Phew! Kiri had not locked the door from the inside and left the key in the lock. We got in.

Kiri was standing on the second from bottom step on the stairs. She looked cross. I explained what was going on and ended saying: “so Elliott has come with an ambulance to take you there”.

She took one look at Elliott, the male paramedic, and her face broke into a wide beam. She trotted towards him in bare feet, not interested in finding slippers or shoes. She boarded the ambulance without difficulty.

At that point she looked like a young girl, a hint of her learning difficulty becoming apparent.

And that was the luck. Had it been Elliott driving and his female colleague approaching the patient – it could have been a completely different set of circumstances.

Kiri was admitted to hospital safely.

Share your social work story at telling us your name, job, contact details and social care number (just so we know you’re a social worker, we will keep it private).

Top Picks