Team of the Year, Adult Services


ASC West Locality Team 3

ORGANISATION: Leicester City Council

AWARD(S): Team of the Year, Adult Services

Leicester City’s West Locality Team 3 cover a complex constituency, with sex work, drug use and homelessness among the issues they come into contact with. But with a ‘coal face’ approach at the heart of their work, and a determination to address social injustice, they are effecting significant change in the lives of some of the most vulnerable adults.


The team’s approach is rooted in strengths-based practice and they work hard to build positive relationships with service users, patiently working alongside them for as long as it takes to bring about positive outcomes. In one case, for example, the team supported a service user with cerebral palsy – whose home had been overtaken by substance users – to move to more suitable accommodation and re-establish themselves in the community.


Another notable achievement is how the team have worked collaboratively with other agencies to achieve better outcomes for service users. This includes reducing the number of appointments service users have to attend with different agencies, after staff identified that this was a considerable barrier to people accessing the support they need.


As one of the judges commented, this is a team of passionately driven social workers who, with the sole intention of bettering people’s lives, are doing great work.


This team has shown real empathy. In order to listen to the needs of people, they have used instinct and initiative within the team to improve things.

Clenton Farquharson MBE, Chair, Think Local Act Personal

What a great team that appears to have the gift of building a really strong relationship with people they work with, including professionals and services. The feedback is good to read, and they should be really proud of the work they are doing.

Sally Percival, Think Local Act Personal

The West Locality Team in Leicester took me out of an unsafe environment when my property became a chill out den. I would like to thank you all for your hard work and support as well as standing by me at this difficult time in my life.

Feedback from someone supported by the team

An active and vibrant team with members who have developed a clear understanding of their collective responsibilities , but also as individual contributors, feeding into the departmental efficiencies and services. A proactive and reactive team striving to meet the needs of those they serve.

Bindu Parmar, Head of Service - ASC Leicester City Council


Caroline Waugh

Clenton Farquharson MBE

Gary Spencer-Humphrey

Sally Percival


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