Team Leader of the Year, Children’s Services

The fact that Maureen is Suffolk’s longest-serving frontline manager speaks volumes about the aptitude she has for this role. Her nomination highlighted an excellent track record in turning around failing teams, securing positive feedback from Ofsted and coping with organisational change. But perhaps most commendable of all was Maureen’s investment in her staff.

The “outstanding testimonials” that accompanied her nomination spoke of a manager who is committed to supervision and professional development, far beyond what is expected of her. She has instilled her staff with confidence and as well as operating an open door policy, Maureen ensures she sits down for individual case supervision with her social workers every four weeks. This gives them crucial time to reflect on all cases, not just the high profile ones.

Despite managing the county’s busiest children’s social care team, Maureen has also found time to act as an onsite supervisor for third year social work students – many of whom opt to return to her team after qualifying.

Her supportive approach is clearly valued by all who work for her and this is further evidenced by the retention rates for her team – there are still no vacancies.